{"id":19539,"date":"2024-08-08T09:48:43","date_gmt":"2024-08-08T09:48:43","guid":{"rendered":"https:\/\/www-preprod.reteleelectrice.ro\/intrebari-frecvente\/"},"modified":"2025-09-20T13:21:41","modified_gmt":"2025-09-20T13:21:41","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www-preprod.reteleelectrice.ro\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<body><section id=\"\" class=\"block-hero\">\n                    <div class=\"top-hero\">\n                <div class=\"left\">\n                                                                                    <h1 class=\"title-hero\">Questions related to electricity distribution<\/h1>\n                                                                <div class=\"text-hero\"> Find information about the electricity distribution services we offer, from grid connection to electricity consumption measurement. Discover what to do in case of a power outage or how to file a request.<\/div>\n                                                        <\/div>\n                        <div class=\"right\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"920\" height=\"400\" src=\"https:\/\/www-preprod.reteleelectrice.ro\/wp-content\/uploads\/intrebari-despre-distributia-energiei-electrice.webp?w=920&amp;h=400&amp;crop=1\" class=\"attachment-hero size-hero\" alt=\"Tehnician in echipament de protectie verificand panouri electrice intr-o statie de distributie\" srcset=\"https:\/\/www-preprod.reteleelectrice.ro\/wp-content\/uploads\/intrebari-despre-distributia-energiei-electrice.webp 920w, https:\/\/www-preprod.reteleelectrice.ro\/wp-content\/uploads\/intrebari-despre-distributia-energiei-electrice.webp?resize=300,130 300w, https:\/\/www-preprod.reteleelectrice.ro\/wp-content\/uploads\/intrebari-despre-distributia-energiei-electrice.webp?resize=768,334 768w, https:\/\/www-preprod.reteleelectrice.ro\/wp-content\/uploads\/intrebari-despre-distributia-energiei-electrice.webp?resize=152,66 152w\" sizes=\"auto, (max-width: 920px) 100vw, 920px\">                <style type=\"text\/css\">\n                    @media only screen and (max-width: 1200px) {\n                        .block-hero .top-hero .main-slide .right img {\n                            object-position:\n                            20                                % 0%;\n                        }\n                    }\n                <\/style>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n<section id=\"\" class=\"block-breadcrumbs\">\n    <ul id=\"breadcrumbs\" itemprop=\"breadcrumb\" class=\"breadcrumbs\"><li><a rel=\"home\" href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/\"><\/a><\/li><\/ul><\/section>\n\n<section id=\"\" class=\"block-whitecontainer\">\n    <div id=\"page-wrap\">\n        <div class=\"tabs\">\n            <div class=\"acf-innerblocks-container\">\n    <section id=\"\" class=\"block-faq\">\n                        <div class=\"faq-wrapp\">\n                        <div id=\"filters-wrapper\">\n                <button id=\"arrow-up\" class=\"arrow\"><\/button> <!-- Up Arrow -->\n                <div id=\"filters-container\">\n                    <div id=\"filters\" class=\"button-group\"> \n                                                    <button class=\"faq-filter-button tab0 is-checked\" data-filter=\".reele-electrice-merger, .tab-faq-0\">Re\u021bele Electrice merger<\/button>\n                                                        <button class=\"faq-filter-button tab1 \" data-filter=\".general-information-about-electricity-distribution, .tab-faq-1\">General information about electricity distribution<\/button>\n                                                        <button class=\"faq-filter-button tab2 \" data-filter=\".requests-and-complaints, .tab-faq-2\">Requests and complaints<\/button>\n                                                        <button class=\"faq-filter-button tab3 \" data-filter=\".power-outages, .tab-faq-3\">Power outages<\/button>\n                                                        <button class=\"faq-filter-button tab4 \" data-filter=\".meter, .tab-faq-4\">Meter<\/button>\n                                                        <button class=\"faq-filter-button tab5 \" data-filter=\".connection-to-the-grid, .tab-faq-5\">Connection to the grid<\/button>\n                                                        <button class=\"faq-filter-button tab6 \" data-filter=\".compensation-and-indemnities, .tab-faq-6\">Compensation and indemnities<\/button>\n                                                    <button class=\"faq-filter-button all\" data-filter=\"*\">All<\/button>\n                    <\/div>\n                <\/div>\n                <button id=\"arrow-down\" class=\"arrow\"><\/button> <!-- Down Arrow -->\n            <\/div>\n            <div class=\"faq-grid\">\n                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">What does the merger of Re\u021bele Electrice Banat, Re\u021bele Electrice Dobrogea, and Re\u021bele Electrice Muntenia involve?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The electricity distribution companies Re\u021bele Electrice Muntenia, Re\u021bele Electrice Dobrogea, and Re\u021bele Electrice Banat, part of the PPC group in Romania, will merge under the name Re\u021bele Electrice Rom\u00e2nia on November 30, 2024. The merger of these companies into a single legal entity aims to optimize operations in the three regions where we operate by improving resource allocation and reducing administrative complexity.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will this merger affect the distribution services I receive from Re\u021bele Electrice?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Customers will continue to receive services from us and will be able to contact us through the same familiar channels. The new company will continue to provide electricity distribution services in Bucharest and the counties of Ilfov, Giurgiu, Constan\u021ba, Tulcea, Ialomi\u021ba, C\u0103l\u0103ra\u0219i, Cara\u0219-Severin, Timi\u0219, Hunedoara, and Arad. Electricity distribution is a public service, which is why our company is committed to continuously improving it.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will there be power outages due to the merger?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The company\u2019s operations will continue as usual, and there is no risk of service interruptions.<br>\nFor network maintenance work that requires planned outages, these will be announced as usual here: <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/outages\">https:\/\/www-preprod.reteleelectrice.ro\/en\/outages<\/a>.<br>\nDetails about accidental outages can be obtained at the same TelVerde phone numbers:<br>\n<\/span><\/p>\n<ul>\n<li><span data-sheets-root=\"1\">Arad, Cara\u0219-Severin, Hunedoara, Timi\u0219: 0800.070.444<\/span><\/li>\n<li><span data-sheets-root=\"1\">C\u0103l\u0103ra\u0219i, Constan\u021ba, Ialomi\u021ba, Tulcea: 0800.070.555<\/span><\/li>\n<li><span data-sheets-root=\"1\">Bucharest, Ilfov, Giurgiu: 0800.070.888<\/span><\/li>\n<\/ul>\n<p><span data-sheets-root=\"1\">These tool-free numbers are available 24\/7 within Romania. Additional information on electricity supply is also available online at <a class=\"in-cell-link\" href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\" target=\"_blank\" rel=\"noopener\">reteleelectrice.ro\/en<\/a>.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Who will read my meter from now on?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The same teams from the distribution operator and authorized partners will handle meter readings. Smart meters will continue to transmit readings automatically, with no changes required from customers.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will the meter reading period change?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. All company activities will continue as before. Customers can still submit their readings according to the methods specified on their invoices.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">If I experience a power outage, who should I call? Are the call center numbers or their schedule changing?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Customer contact centers will remain unchanged, as will the contact phone numbers. Customers can report outages at the same numbers:<br>\n<\/span><\/p>\n<ul>\n<li><span data-sheets-root=\"1\">Arad, Cara\u0219-Severin, Hunedoara, Timi\u0219: 0800.070.444<\/span><\/li>\n<li><span data-sheets-root=\"1\">C\u0103l\u0103ra\u0219i, Constan\u021ba, Ialomi\u021ba, Tulcea: 0800.070.555<\/span><\/li>\n<li><span data-sheets-root=\"1\">Bucharest, Ilfov, Giurgiu: 0800.070.888<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span data-sheets-root=\"1\">These tool-free numbers are available 24\/7 within Romania. Additional information on electricity supply is also available online at <a class=\"in-cell-link\" href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\" target=\"_blank\" rel=\"noopener\">reteleelectrice.ro\/en<\/a>.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will my local customer service center be closed? How can I contact the distributor for questions or requests?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Our customer service center and information points list remains unchanged and can be found on the <a class=\"in-cell-link\" href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\" target=\"_blank\" rel=\"noopener\">reteleelectrice.ro\/en<\/a> website under the Contact section.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">If I have an ongoing project with one of the Re\u021bele Electrice companies, who will issue my final invoice?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The newly merged company, Re\u021bele Electrice Rom\u00e2nia, will take over customer relations and issue the necessary documents. Customers will receive them without needing to submit additional paperwork.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Which bank account should I use to pay for work done by one of the Re\u021bele Electrice companies?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Payments should be made to the bank accounts mentioned on the invoice.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will the POD codes change? They are currently different depending on the region.<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No, these data will not change.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will my Re\u021bele Electrice customer account login for the private section of the website change?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Customer login details will remain the same.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">If I have a different electricity provider, do I need to notify them about the distributor's name change?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. The distribution operator has notified all partners about the merger, and the relationship between the distributor and electricity providers will continue seamlessly, without affecting customers.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">I receive electricity supply services from a different company. Should I expect delays in meter readings from Re\u021bele Electrice after this merger?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. The distribution operator\u2019s activities and those of its partners will continue without disruption or impact on customers.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will my electricity bill be affected by this merger?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The electricity supplier issues the invoices. The distribution rate is one of the listed charges and is regulated by ANRE.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will my distribution rate change? By how much? How is it calculated?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The distribution rate is set by ANRE and is adjusted periodically. Its value appears on the electricity supplier\u2019s invoice under regulated fees and rate.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will the smart meter installation schedule change after the merger?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No, the smart meter installation program is approved by the National Energy Regulatory Authority and will continue according to the approved schedule.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">I am a prosumer and inject energy into the network of one of the Re\u021bele Electrice companies. What will change for me after the merger? Who will take my energy?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The energy infrastructure will remain unchanged. The electricity injected into the network by prosumers will be taken over by Re\u021bele Electrice Rom\u00e2nia.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will the distributor\u2019s work in my area be affected? The regional operator was familiar with local issues.<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. The distribution operator\u2019s activities and those of its partners will continue uninterrupted for the benefit of its customers.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">What will happen to the intervention teams? Will there be more or fewer of them?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Staff will not be affected by the merger; employees will be integrated into the new company.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">What happens to the electricity infrastructure after this merger?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The energy infrastructure will remain unchanged. The goal of the merger is to consolidate operational efficiency and investment flexibility. Additionally, the new company will continue its commitment to major investments to increase the resilience of the electricity distribution network, modernize infrastructure, and advance its digitalization to better handle challenges posed by changes in the energy system and consumption flows, as well as climate change and extreme weather events.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Will partnerships with subcontractors be affected?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. The distribution operator\u2019s activities and those of its partners will continue without disruption.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">How will the change be communicated? Will we receive an official notification\/details?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Yes, public announcements will be made, and our suppliers and partners will also receive detailed notifications.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item reele-electrice-merger tab-faq-0\">\n                                                                            <h3 class=\"title \">Could the merger cause delays in work execution?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">No. The distribution operator\u2019s activities and those of its partners will continue without disruption.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item general-information-about-electricity-distribution tab-faq-1\">\n                                                                            <h3 class=\"title accordion-title\">What is the difference between an electricity distributor and a supplier?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Electricity distributors are among the most important actors in the energy system, alongside producers, suppliers, and transporters.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">They take energy from Transelectrica, the national electricity transport company, and distribute it to us, the consumers, through high, medium, and low-voltage networks.<\/span><\/p>\n<p>To use the electricity brought by distributors close to our homes, we need to sign a contract with a supplier, from whom we receive monthly invoices for our electricity consumption.<\/p>\n<p>Read more about the differences between electricity distributors and suppliers <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/information\/distributor-supplier-differences\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item general-information-about-electricity-distribution tab-faq-1\">\n                                                                            <h3 class=\"title \">How do I find out who my current electricity supplier is?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">The name of your electricity supplier can be found on the bill you receive periodically from them.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item general-information-about-electricity-distribution tab-faq-1\">\n                                                                            <h3 class=\"title accordion-title\">What services does Re\u021bele Electrice offer?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">We provide various types of services for residential consumers, electricity producers, prosumers, and real estate developers.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">Our services include: connection to the power grid for residential consumers, producers, prosumers, and developers; electricity distribution for consumers and producers connected to the network (based on specific characteristics such as power and voltage); and consumption measurement, which includes meter installation and maintenance, as well as monitoring and reporting electrical measurements.<\/span><\/p>\n<p>Most of our services can also be accessed online if you create <a href=\"https:\/\/contulmeu.reteleelectrice.ro\/s\/registration-page?language=ro\" target=\"_blank\" rel=\"noopener\">an online account<\/a>. Once registered, you can access online services by logging into your account from a desktop computer, laptop, or any mobile device with an internet connection.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item general-information-about-electricity-distribution tab-faq-1\">\n                                                                            <h3 class=\"title \">What is a smart meter?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Find out what a smart meter is and other useful definitions for any electricity consumer on the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/terms\">Terms<\/a> for everyone to understand page.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item requests-and-complaints tab-faq-2\">\n                                                                            <h3 class=\"title \">How can I submit a request regarding electricity distribution?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">You have two options for submitting a request: the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/contact\">Contact<\/a> page (via the contact form) and your <a href=\"https:\/\/contulmeu.reteleelectrice.ro\/PEDRO_SiteLogin\">online account<\/a>.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item requests-and-complaints tab-faq-2\">\n                                                                            <h3 class=\"title \">How long does it take to receive a response to a request submitted to Re\u021bele Electrice?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">We will respond to your complaint within a maximum of 30 calendar days, in accordance with current legal regulations.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item requests-and-complaints tab-faq-2\">\n                                                                            <h3 class=\"title accordion-title\">Where can I report if I see someone or a company stealing electricity?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">In such a situation, please use the form available on the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/contact\">Contact page<\/a> to provide us with information about a suspected case of electricity fraud.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">To ensure your report reaches us, access the contact form, select the category \u201cSesizare\u201d, and under interaction type, choose \u201cSustrageri\u201d. You can complete the form anonymously or provide your personal information, in which case we will get back to you as soon as possible.<\/span><\/p>\n<p><span data-sheets-root=\"1\">We assure you that we will process your report and take action for a quick resolution.<\/span><\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item requests-and-complaints tab-faq-2\">\n                                                                            <h3 class=\"title accordion-title\">What does POD mean?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">POD stands for \u201cPoint of Delivery\u201d and represents an identification code for your electricity consumption location as recorded by the distributor.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">Its format varies depending on your electricity distributor. For Re\u021bele Electrice, there are three types of POD codes \u2013 one for Muntenia, one for Dobrogea, and one for Banat.<\/span><\/p>\n<p><span data-sheets-root=\"1\">If your electricity distributor is Re\u021bele Electrice, you will find the POD code on your bill from the supplier. You can easily recognize it by the initial combination of letters and numbers \u2013 RO001E for the Muntenia region,RO002E for the Dobrogea region, and RO005E for the Banat region<\/span><\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item power-outages tab-faq-3\">\n                                                                            <h3 class=\"title \">How can I report a power outage?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">If your home or business is affected by a power outage, you can contact us at the phone numbers listed on the \u201cOutages\u201d button on the right side of the page.<br>\n<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item power-outages tab-faq-3\">\n                                                                            <h3 class=\"title accordion-title\">What are the main reasons of a power outage?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Your home or business may be affected by a power outage due to accidental incidents or planned outages.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">Accidental incidents can occur due to weather conditions, high electricity consumption, or the age of the distribution networks.<\/span><\/p>\n<p>If your neighbors still have electricity, it\u2019s very likely that there is an issue with the internal electrical installation in your space. In this case, you need to contact a specialized company authorized by the National Energy Regulatory Authority (ANRE). You can choose one from <a href=\"https:\/\/portal.anre.ro\/PublicLists\/Atestate\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>In certain cases, we may need to temporarily cut off your electricity supply for scheduled maintenance and upgrades to the distribution networks.<\/p>\n<p>For issues related to outages or disruptions in electricity supply, please contact us using the \u201cOutages\u201d button on the right side of the page.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item power-outages tab-faq-3\">\n                                                                            <h3 class=\"title accordion-title\">If street lighting is not working on my street, how do I report it?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Local municipalities or district authorities (in the case of Bucharest) are responsible for street lighting in most cases. In very few instances, street lighting falls under our responsibility.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">If authorities direct you to contact us, you can do so by calling the numbers listed on the \u201cOutages\u201d button on the right side of the page, using the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/contact\">Contact<\/a> form, or through your <a href=\"https:\/\/contulmeu.reteleelectrice.ro\/PEDRO_SiteLogin\">online account<\/a>.<\/span><\/p>\n<p>If you choose to contact us through the contact form, access it, select \u201cSesizare\u201d as the category, and choose \u201cAlte subiecte\u201d under interaction type. We will process your request and act as quickly as possible to resolve the issue.<\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item meter tab-faq-4\">\n                                                                            <h3 class=\"title \">How do I request a meter verification?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">If your electricity meter is not functioning properly (for example, it does not display messages or the recorded consumption is abnormally high), please contact us directly \u2013 see the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/contact\">Contact page<\/a> \u2013 or through your supplier.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item meter tab-faq-4\">\n                                                                            <h3 class=\"title accordion-title\">How often do you read my electricity meter?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">If you are a residential consumer, our teams or authorized partners will read your meter at least once every three months, unless you have a smart meter.<br>\n<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">If you have a smart meter installed, the reading will be monthly. <\/span><span data-sheets-root=\"1\">If you are a prosumer, producer, or developer, we will read your meter based on the schedule in your electricity supply\/distribution contract. Find out more about meter readings <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/measurement\/smart-meter\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/span><\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item meter tab-faq-4\">\n                                                                            <h3 class=\"title \">What can I do if you were unable to read my meter during the scheduled period?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">If our teams or partners were unable to read your meter due to lack of access, you can request a return visit through your supplier.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item meter tab-faq-4\">\n                                                                            <h3 class=\"title \">How can I request an additional meter reading?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">If you would like us to read your meter outside the scheduled period, you must contact us through your electricity supplier. This service is chargeable, as it requires an additional on-site visit by our teams or authorized partners.<\/span><\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item connection-to-the-grid tab-faq-5\">\n                                                                            <h3 class=\"title accordion-title\">How can I connect my home or business to the electricity distribution network?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Follow the steps outlined on the connection to the distribution network page based on your consumer category: residential, prosumer, developer, or producer.<br>\n<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">On the <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/connection-to-the-grid\">connection to the power grid page<\/a>, you will also find details on how to apply for a power supplementation.<\/span><\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item connection-to-the-grid tab-faq-5\">\n                                                                            <h3 class=\"title accordion-title\">How can I pay the invoice for the issuance of the technical grid connection approval, site approval, or the connection rate?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">You have several payment methods available, which you can read about below.<\/span><\/p>\n                                        <\/div>\n                                                                                                                <div class=\"text accordion-desc\"><p><span data-sheets-root=\"1\">You can pay in cash (0% commission) at PayPoint locations, by deposit at an ATM, or by bank transfer to the following accounts \u2013RO05RZBR0000060002435682 and RO54CITI0000000700427005 (Raiffeisen Bank and Citibank, for Banat area), RO85RZBR0000060002253240 and RO85RZBR0000060002253240 (Raiffeisen Bank and Citibank, for Dobrogea area), RO89RZBR0000060006075259 and RO33CITI0000000760023019 (Raiffeisen Bank and Citibank, for Muntenia area).<\/span><\/p>\n<\/div>\n                                                                    <\/div>\n                                                                <div class=\"element-item compensation-and-indemnities tab-faq-6\">\n                                                                            <h3 class=\"title \">If my electricity supply is interrupted for more than one day, am I entitled to compensation?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">In certain situations, you are entitled to receive compensation from us according to the law. Find out more <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/information\/performance-standard\/compensations\">here<\/a>.<br>\n<\/span><\/p>\n<p>\u00a0<\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                                                <div class=\"element-item compensation-and-indemnities tab-faq-6\">\n                                                                            <h3 class=\"title \">Do you offer indemnities for home appliances damaged due to voltage fluctuations?<\/h3>\n                                                                                                                <div class=\"accordion-short\">\n                                            <p><span data-sheets-root=\"1\">Yes, if your appliances are damaged due to an overvoltage that occurred in our distribution network. Find out more <a href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/information\/performance-standard\/indemnity\">here<\/a>.<br>\n<\/span><\/p>\n<p>\u00a0<\/p>\n                                        <\/div>\n                                                                                                        <\/div>\n                                            <\/div>\n        <\/div>\n        <div id=\"msg-box\">We couldn\u2019t find any result, please try another word!<\/div>\n    <\/section>\n\n<\/div> \n        <\/div>\n    <\/div>\n<\/section>\n\n<section id=\"\" class=\"block-malfunctions  position-side  malfunctions-type-alert\">\n    <div class=\"malfunctions\">\n        <div class=\"close\"><\/div>\n        <div class=\"fullmalfunctions\">\n                            <div class=\"malfunctions-trigger icon-type-alert\"><span class=\"text\">Deranjamente<\/span><span class=\"icon\"><\/span><\/div>\n                            <div class=\"malfunctions-box\">\n                                    <div class=\"title-text-malfunction\">\n                                                    <div class=\"title-malfunctions\">Deranjamente 24\/7<\/div>\n                        \n                    <\/div>\n                                                    <div class=\"title-text-malfunction\">\n                                                    <div class=\"title-telverde\">Numere TelVerde<\/div>\n                        \n                    <\/div>\n                                                    <div class=\"title-text-malfunction\">\n                                                    <div class=\"description-telverde\"><p>apelabile gratuit de pe teritoriul na\u021bional.<\/p>\n<\/div>\n                        \n                    <\/div>\n                                                    <div class=\"telverde-numbers-list\">\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Banat:<\/div>\n                                \n                                                                    <div class=\"number\">\n                                        <a href=\"tel:0800%20070%20444\">\n                                            0800 070 444                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Dobrogea:<\/div>\n                                \n                                                                    <div class=\"number\">\n                                        <a href=\"tel:0800%20070%20555\">\n                                            0800 070 555                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Muntenia:<\/div>\n                                \n                                                                    <div class=\"number\">\n                                        <a href=\"tel:0800%20070%20888\">\n                                            0800 070 888                                        <\/a>\n                                    <\/div>\n                                                            <\/div>\n                                            <\/div>\n                                                    <div class=\"title-text-malfunction\">\n                                                    <div class=\"title-telverde\">Numere cu tarif normal<\/div>\n                        \n                    <\/div>\n                                                    <div class=\"standard-rate-numbers-list\">\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Banat<\/div>\n                                \n                                                                    <div class=\"description-telverde\">(jude\u021bele Arad, Cara\u0219-Severin, Hunedoara, Timi\u0219)<\/div>\n                                \n                                                                    <div class=\"number\">Prefix jude\u021b + 929<\/div>\n                                                            <\/div>\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Dobrogea<\/div>\n                                \n                                                                    <div class=\"description-telverde\">(jude\u021bele C\u0103l\u0103ra\u0219i, Constan\u021ba, Ialomi\u021ba, Tulcea)<\/div>\n                                \n                                                                    <div class=\"number\">Prefix jude\u021b + 929<\/div>\n                                                            <\/div>\n                                                    <div class=\"info\">\n                                                                    <div class=\"region\">Muntenia<\/div>\n                                \n                                                                    <div class=\"description-telverde\">(municipiul Bucure\u0219ti, jude\u021bele Ilfov, Giurgiu)<\/div>\n                                \n                                                                    <div class=\"number\">021 9291<\/div>\n                                                            <\/div>\n                                            <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>Find information about the electricity distribution services we offer, from grid connection to electricity consumption measurement. Discover what to do in case of a power outage or how to file a request.<\/p>\n","protected":false},"author":5,"featured_media":9419,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19539","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Electricity distribution FAQs | Retele Electrice<\/title>\n<meta name=\"description\" content=\"Find answers to your questions about electricity distribution in the counties covered by Retele Electrice Rom\u00e2nia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www-preprod.reteleelectrice.ro\/en\/frequently-asked-questions\/\" 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